“I would like to express my sincere thanks for the excellent services and care you have provided for my pet Shih Tzu, Brie.
It isn’t my first time to Petopia but because of the prices, my family opted to try out different pet groomers in order to see what would best suit Brie and us. Unfortunately, the experience has been less than stellar on many occasions.
We have seen how the other groomers would handle Brie right from the start, from shoving him into the cage to Brie coming home with cuts at times, a ear infection one time and a general dislike for going near water after his grooming sessions.
So this was when we decided to give Petopia another go and I’m glad we did.
Right from the moment your transport captain, Raj picked Brie up, you could tell that he was sincere and was very caring to Brie’s needs. He did not shove him in a cage but instead opted to take Brie out for a walk before getting into his transport vehicle.
His hair cut was done to my requirements and more (with proper grooming of his paws, which was something I had failed to mention in my brief to your colleague).
It was great to know that you guys were listening as I was complaining about the difficulties my family was facing in getting him properly cleaned after his daily walks. You did what you could with his grooming to help make it easier for us.
I think what surprised us most (which has never happened) was after Raj dropped Brie off, Brie still wanted to follow him as he left. This just showed me that Raj has won his trust.
As such, my family and I would like to say thank you. Thank you for making this grooming experience for us and Brie such a nice and stress-free one. It is definitely money well spent.